What can pharmacies order on my behalf?

30th October 2023Patient information, Pharmacy/Pharmacies

From Monday 6th February 2023

Pharmacies offer a valuable service for patients that includes requesting medication directly from practices, however, there are times when this is not the best way to ensure patient safety and can lead to avoidable wastage. To help with this we have agreed locally between our PCN, Bow Health Network, and local pharmacies that we will standardise our approach across practices and pharmacies to make it easier for everyone to know what to do.

What can my pharmacy request for me?

These three categories cover the majority of the medication we prescribe for patients.

What can’t my pharmacy request for me?

The following items need to be requested directly by yourself

  • Any acute/ past medication 
  • Any medication never prescribed by the practice previously
  • Any variable use medication such as Creams and Ointments​ with the exception of Diabetes related medication such as insulin 
  • Painkillers – opiates including tramadol, co-codamol, codeine, dihydrocodeine, PRN morphine/oxycodone
  • Hypnotics – including benzodiazepines and melatonin
  • Salbutamol inhalers – it is important for your safety we keep track of your reliever inhaler use​. Your preventer inhaler can be requested by the pharmacy.
  • Rescue Packs – antibiotics and prednisolone for COPD exacerbations – this is to help us keep track of usage to ensure your safety.​
  • Laxatives 

What will happen if my pharmacy requests medication for me that they shouldn’t in error? 

Initially, to help with the transition, we will message the pharmacy and the patient to inform them that the request needs to be sent by the patient. The patient will then need to request the medication.

As time goes on, and we refine any issues,  the pharmacy will tell you this before requesting these types of items. This will be helped as the pharmacies will be able to directly see the same information about your medication as the practice can.

getUBetter MSK App

7th September 2023Fitness, Medical, Online services, Patient information, Self care

Need help with your muscle or joint problems?

NHS North East London – TNW MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and conditions.

  • No need to wait for an appointment
  • Instant access to a personalised plan
  • Safe and effective

What is getUBetter?

getUBetter is an app helping you self-manage at home, work, and on the move. It can be accessed on a Smartphone or via the Web.
It covers a range of MSK injuries and condition, like back pain and ankle pain, and is designed to help you recover, understand when and where to seek help, and prevent further injuries?

Who is getUBetter for?

  • Anyone over 18
  • Anyone who’s been advised or chose to self-manage
  • Anyone waiting for treatment

What will I get?

  • A personalised recovery plan
  • Exercises based on your condition
  • Advice to seek help, if needed
  • Referral to your local healthcare providers, treatments, and services, if needed

How do I download and use getUBetter?

  1. Follow the link to access your local health service https://app.getubetter.com/request- access/1/8a3363abe792db2d8761d6403605aeb7
  2. With the same email, create an account on the app
  3. Follow the instructions on the app, get your recovery plan and get better!

Need more help?

Get in touch: contact@getubetter.com

Contact us online

26th May 2023Online services, Patient information, Practice information

Please use our simple online form as a quick and easy way for our patients to contact us for assistance.

For those of you who may have difficulty in completing the form our phone lines remain open.

Your request will be read during office hours and we aim to get back to you within 48 hours maximum. Please do not use the online form for urgent or emergency requests!

Please request repeat medication via the NHS App on your smartphone or in person at the surgery.

Introducing the NHS app

19th September 2019Online services, Patient information, Self care

The NHS App provides a simple and secure way for patients to book GP appointments, order repeat prescriptions and access a range of other healthcare services.

Who is it suitable for?

The NHS App is for people aged 13 and over who are registered with a connected GP surgery. You can use some of the app’s features without your GP surgery being connected.

How does it work?

With the NHS App you can:

  • check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
  • book appointments – search for, book and cancel appointments at your GP surgery
  • order repeat prescriptions – see your available medications and request a new repeat prescription
  • view your medical record – get secure access to your GP medical record
  • register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register
  • choose how the NHS uses your data – register your decision on whether it can be used for research and planning

Self care

31st July 2019Patient information, Self care

Did you know that 10 of the most minor ailments seen by GPs can also be treated by you at home?

By treating yourself at home you could save a trip to the surgery and free up time for the GPs to see patients with more serious health problems.

Read about some of the most effective home treatments on the NHS Choices website for:

  • Back pain
  • Dermatitis
  • Heartburn and indigestion
  • Nasal congestion (blocked nose)
  • Constipation
  • Migraines
  • Coughs
  • Acne
  • Sprains and strains
  • Headaches

Visit the NHS website for more information

Have you had your flu vaccine?

9th May 2019Patient information

Give the surgery a call NOW and book an appointment.

Are you pregnant?
Are you 65 years or over?
Do you have diabetes?
Do you have COPD or asthma?
Do you have heart disease?
Do you have a weak immune system?

It is recommended that you have a flu jab if you are in any of the above groups. If you are not sure whether you need one give us a call anyway and we will advise you. If you are not eligible for the flu jab, we will not be able to vaccinate you but you can have it done privately at the pharmacy.